Bosnia and Herzegovina market research on the use of autonomous vehicles and drones in postal traffic

New technologies primarily affect the lives of all people, their habits, needs, desires, but also significantly demands placed on various business sectors. Discussions increasingly rapid development technical-technological solutions that can be applied in postal sector and logistics have a long history. areas bring constant change relationship between companies customers, which quality work activities. In years to come, it will an increasing challenge for operators around world, as well other companies, achieve substantive communication understanding customers through application innovative technologies. Understanding learning about customer issues is key offering them services that, with precise targeting stakeholders, quality, visibility, efficiency, and, perhaps most importantly, flexibility, able meet needs so quickly over time. This possible new solutions. The paper presents market research potential use autonomous vehicles drones Bosnia Herzegovina. based survey questionnaire segment shipment delivery.